Rental Terms & Conditions

By placing an order with Letter the Lawn you agree to all policies stated on this page.

  • We reserve the right not to letter lawns for any reason including, but not limited to: controversial, disrespectful, political messages or messages that do not align with our mission to celebrate life.

  • We also will not deliver messages taking the Lord’s name in vain. 

  • You will be invoiced for missing or damaged lawn letters or display items from your rental. 

  • We reserve the right to photograph your lawn letters and use it for marketing purposes.

  • Letter the Lawn and all associates are not responsible or liable for any injury, illness, or damage that may be caused to any person or personal property during the set-up, display, or removal of any rental.

  • All displays are rentals and not available for purchase.

  • For an additional fee, a small, individual, one color, custom keepsake sign may be ordered in advance and kept. This must be ordered at booking and at least 3 days in advance.

  • Displays are not available to rent and move to any other location, or bring out of town.

Delivery:

  • If possible please notify someone at the delivery location that we are coming. This is for our safety

  • We are unable to deliver in lightning or during weather that is hazardous for us or our signs. If weather becomes an issue we will contact you for a refund or alternate arrangements.

  • If you are attempting a surprise,  close the blinds, consider any video doorbell/security notifications, and make sure all pets are inside the home. 

  • Turn off sprinkler systems.

Setup & Display:

  • Watering the lawn the day before helps ensure a successful installation. Stakes go into watered lawns much straighter and easier. Please do this if at all possible.

  • Please DO NOT allow children to lean or play on or around the lawn letters.

  • Please DO NOT move or remove the lawn letters.

  • Please DO NOT attach balloons to any part of the display. Balloons that become hot in the sun and touch the signs may cause damage to them.

  • Do not mow or trim grass while letters are displayed. Grass clippings get stuck to and stain our signs. Arranging for lawn crews to come before delivery helps keep our signs looking their best!

  • All deliveries include a small sign identifying that they are from Letter the Lawn. Do not remove this sign. 

  • Please take pictures with the display!! Please don’t remove signs from the ground for photos.

  • We would love for you to tag us @letterthelawn on social media! 

Refunds & Payments

  • Payment is required at the time of booking in order to confirm your rental date.

  • If you must cancel your order you have two choices: Receive half of your booking rate back, or leave the full amount as credit for a future booking based on availability.

  • No refunds for circumstances that prevent us from setting up the display upon arrival.

  • No refunds due to errors entered upon submission (such as wrong address), unsafe property (ex. animals etc.), gated communities, or the recipient asking us to remove the lawn letters.